When your order ships, you will receive a shipping confirmation email that includes a tracking number. You will be able to click on the tracking number and see where your order is in transit. If you are a Vichy Member, you can also log into your account and access the My Order History section to see the status of your order.

Vichyusa.com ships via USPS and UPS to US addresses only. UPS Express shipping does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes. Orders shipping to Alaska, Hawaii or a U.S. Territory must be shipped by our Premium shipping option.
Standard Shipping
1. USPS Ground (7-10 days)
$5.50 shipping cost for orders under $100
$1 additional for each $100 after that

2. UPS - Next, Express and Premium Shipping
Next Day - add an additional $15.00 to the UPS Ground shipping cost (1-2 business days)
Express (2nd Day) cost is $15.00 flat rate, regardless of $ amount of order (2-3 business days)
Premium (3rd Day) cost is $10.00 flat rate, regardless of $ amount of order (3-4 business days)

Please add 1-2 business days of processing time to the shipping times above.
Please note, due to UPS shipping regulations all sizes of the following products are required to ship by ground within the United States. Additionally, these products cannot ship to Puerto Rico or the U.S. Virgin Islands. If priority shipping is selected upon checkout, all other products will ship as selected and this product will ship separately via ground at no extra charge.

To have your password emailed to you, click on the Register/Login to My Vichy link at the top of this page and you will see a 'Forgot Password?' link. Click on that link and enter your email address. Your password will be sent shortly.

By signing up to get email from Vichy, you will be the first to know about special offers and promotions. Promotions are often offered exclusively to email members and it is not possible to obtain promotional codes by emailing or calling Customer Service.

Vichy offers different products around the world and does not offer all products in the United States. For example, Vichy hair care and men's products are not available in the US. Vichyusa.com carries all products available in the US so the best way to check to see if the product you are looking for is available is to search the site for it.

Vichy is distributed exclusively in select pharmacies and select drugstores worldwide. Within the US, Vichy is sold within Healthy Skincare Centers at select drugstores such as CVS, Duane Reade and Walgreens.

Full or partially used items can be returned in original packaging to receive a full refund. Products must be returned within 30 days from the date the order was received. Empty products can not be returned.

Simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package. Peel off the Return Label and adhere it to the return package. Returned packages must be returned prepaid, to the address on the return label.

Within 10 business days after receiving the return, refunds will be issued in the form of credit to the credit card holder.

Only items purchased on vichyusa.com may be returned to vichyusa.com. Items purchased in a Vichy retail store must be returned to their original point of purchase.

There are several different ways to find products on Vichyusa.com, choose the way that works best for you:

• Use top navigation:
  Face Care: By scrolling over the top navigation bucket labeled Face Care, a menu will drop down showing 3 main product areas - Category, Skin Concern and Collection. Each main area is divided into several specific areas that allow you to quickly find the type of product you are looking for. Click on any link to be brought to a page featuring that content.
  Sun Care: Simply click on this link to view all products available in this area..
  Body Care: Simply click on this link to view all products available in this area.
• Search by Keyword:
  In the top right area of any page you will find a search field where you can type any product name or keyword to be brought to a custom page featuring your search results.
• Use the homepage:
  All areas of the homepage are clickable and deliver you to a detailed page with more information about the area you clicked.

To purchase products on Vichyusa.com, simply find the product you are looking for and click 'Add to Bag'. You will see a shopping bag pop up on the right side of your screen. Within the shopping bag pop up, you can add more products to your order or continue to checkout. If you click the 'Continue to Checkout' button, you will be brought to your Shopping Bag where you can see the details of your shopping bag before beginning checkout. You can choose to continue shopping or proceed to checkout.

Before checking out, you will be prompted to either log in to your existing Vichy account, register for a new account or checkout as a guest. After choosing one of these actions and completing the necessary steps, you will be prompted through 5 steps on checkout displayed on a single page. This allows you to double check the information you have entered without moving backwards.

After confirming the accuracy of all data, including your order summary and payment information, you will click 'Place Your Order' and your order will be processed. You will see an order confirmation page that includes an order confirmation number and the details of the order that was placed.

You will receive an order confirmation email as well as another email when your order ships

Vichyusa.com ships via USPS and UPS to US addresses only. UPS Express shipping does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes.

Standard Shipping
1. USPS Ground (7-10 days)
$5.50 shipping cost for orders under $100
$1 additional for each $100 after that ($6.50 for orders $100 - $200, etc.)

2. UPS - Next Day, Express and Premium Shipping
Next Day - add an additional $15.00 to the UPS Ground shipping cost (1-2 business days)
Express (2nd Day) cost is $15.00 flat rate, regardless of $ amount of order (2-3 business days)
Premium (3rd Day) cost is $10.00 flat rate, regardless of $ amount of order (3-4 business days)

Hazardous materials
Please note that due to Federal Air Safety regulations, we cannot ship orders containing Hazardous Materials to any of the following destinations: Alaska, Hawaii or U.S. Territories. Thank you for understanding.

The following Vichy product(s) contain Hazardous Materials:
- Thermal Spa Water

Vichy USA can only ship to destinations in the US (including Alaska, Hawaii, Virgin Islands and US Territories). Standard USPS ground shipping only to PO Boxes.

APO orders will be shipped via US Postal Service. Standard shipping charges will apply.

To track your order, please use the tracking number included in your shipping confirmation email.
This tracking number can also be accessed via the My Order History section for My Vichy members.

If you have questions about your order, please call us at 1-877-37-VICHY or email us and we will be happy to assist you.

Any problems? Just contact us directly by email or call us on 1-877-37-VICHY

Vichy has adopted this Privacy Statement in order to inform you of its policies with respect to information collected from this website. Your use of this website constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.

Because your security is our top priority at Vichyusa.com, we have insured that Vichyusa.com is a VeriSign Secure Site. Our partnerships with VeriSign allow you to learn more about our web site before you submit any confidential information. To visit the VeriSign site for more information, click the VeriSign logo.

When you visit the Vichy website, like when you visit most other websites, certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the internet (such as “aol.com” or “earthlink.net”), the date and time you access the site, the pages you access while at the Vichy website, and the internet address of the website, if any, from which you linked directly to the Vichy site. This information is not personally identifiable.

Vichyusa.com may use the personally identifiable information collected through its website primarily for such purposes as:

• helping to establish and verify the identity of users;
• opening, maintaining, administering and servicing users’ accounts or memberships;
• processing, servicing or enforcing transactions and sending related communications;
• providing services and support to users;
• improving the website, including tailoring it to users’ preferences;
• providing users with product or service updates, promotional notices and offers, and other information about Vichy and its affiliates;
• responding to your questions inquiries, comments and instructions;
• maintaining the security and integrity of its systems.

Vichyusa.com uses the anonymous browsing information collected automatically by its servers primarily to help it administer and improve its website. Vichyusa.com may also use aggregated anonymous information to provide information about its website to advertisers, potential business partners and other unaffiliated entities. Again, this information is not personally identifiable.

Personally Identifiable Information is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, social security number, email address or any information you submitted to vichyusa.com that identifies you individually. Vichyusa.com will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want vichyusa.com to obtain any personally identifiable information about you, do not submit it.
You can visit and browse the Vichy website without revealing personally identifiable information about yourself. You may also choose to disclose personally identifiable information about yourself, which may be maintained as described below. Vichyusa.com may collect personally identifiable information about you from its website by methods such as the following:

Registration Forms - If you are offered the opportunity to enter a promotion, to become a registered user of the Vichy website, or to opt-in to receive Vichy information through another site, you must apply by filling out the registration form on the site. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, product usage, and/or a unique individual password.

Transactions and Activity - If you become a registered user or if you conduct transactions through the Vichy website, Vichyusa.com collects information about the transactions you engage in while on the website and your other activity on the site. This information may include, without limitation, areas of the website that you visit, transaction type, content that you view, download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.

Email and Other Voluntary Communications - You may also choose to communicate with Vichyusa.com through email, via our website, by telephone, in writing, or though other means. We collect the information in these communications, and such information may be personally identifiable.

Vichyusa.com does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. Vichy may use unaffiliated companies to help it maintain and operate its website or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. Vichy may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as Vichy’s business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If Vichy, its internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.

Vichy contracts with Coremetrics, a service provider, to help analyze customer information. Coremetrics is restricted from using your information in any manner, other than helping Vichy to better provide its products and services to you. For more information including how to opt out, please go to: http://www.coremetrics.com/info eluminate2.html.

This website is directed toward and designed for use by persons aged 13 or older. Vichyusa.com will not approve applications of, or establish or maintain accounts or memberships for, any child whom vichyusa.com knows to be under the age of 13. Vichyusa.com does not solicit or knowingly collect personally identifiable information from children under the age of 13. If vichyusa.com nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Vichy otherwise has reason to believe is, under the age of 13, vichyusa.com will delete such information from its systems. Additionally, a child’s parent or legal guardian may request that the child’s information be corrected or deleted from vichyusa.com’s files by contacting us at customerservice@vichyusa.com.

The Vichy website’s server, or the servers of companies that are used to operate this site, may place a “cookie” on your computer in order to allow you to use the website and to personalize your experience.

A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer’s hard drive. Cookies allow vichyusa.com to recognize your computer while you are on its website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.

The advertisers and/or other content providers that may appear on this website may also use cookies that are not sent by the Vichy website. Such ads or content may contain cookies that help track and target the interests of users of this website in order to present "personalized" advertisements or other messages that the user might find interesting. Vichy is not responsible for any such cookies.

Most web browser applications have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.

The Vichy website may contain links to other websites, including those of advertisers or third party content providers who offer downloads on vichyusa.com. Please be aware that Vichy is not responsible for the privacy practices or the content of other websites. Websites that are accessible by hyperlinks from the Vichy website may use cookies. Vichy encourages you to read the privacy statements provided by other websites before you provide personally identifiable information to them.

Vichyusa.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from vichyusa.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Vichyusa.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.

In order to provide service to you, vichyusa.com will send you communications related to your transactions, security or the administration of its website. From time to time, vichyusa.com and its affiliates may also wish to send you other messages or updates about vichyusa.com, its affiliates, or their promotions and other activities. If you would prefer not to receive future email communications from vichyusa.com and its affiliates, an unsubscribe link is provided on every communication you receive from vichyusa.com. Or you may send an email containing your request to customerservice@vichyusa.com.

Vichyusa.com allows you to change, update, or delete the information you may provide in your optional registration form. If you would like to change, update, or delete your personal information, please send an email containing your request to customerservice@vichyusa.com.

Vichyusa.com reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, vichyusa.com will post a notice on its homepage and a link to the new policy.

If you have questions about this privacy statement, the information practices of vichusa.com or your dealings with vichyusa.com, please contact Vichy Consumer Affairs, 574 Springfield Ave, Westfield, NJ 07090 or call Consumer Affairs at (877) 37-VICHY, option 2. Copyright © 2007 L'Oréal USA S/D, Inc. All trade marks registered. All rights reserved.

In accordance with laws governing literary and artistic property rights or other similar rights, the reproduction or redistribution of the elements that make up the Vichy website, in whole or in part, is strictly prohibited.

All of the brands cited herein are registered trademarks.

Vichy is happy to welcome you to its website. While Vichy has endeavored to ensure the accuracy of the information accessed via the website, Vichy does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website, and declines all responsibility for technical inaccuracies or other errors. Vichy declines all responsibility for any difficulties encountered in accessing the site or for any communication line failure.

Effective date: December 12, 2005

Registering for a My Vichy account offers a vast range of benefits. As My Vichy member you can:

• Enjoy free standard shipping on orders over $25
• Sign up for email and receive special member promotions
• View order history to track orders and easily re-purchase
• Save favorite products to your account
• Save your shipping address for quicker checkout

Just enter your details in the required fields on the Registration page, confirm, and that's it! Why not join now and start enjoying the benefits right away?

Forgot your password?
Click on the 'Register/Login to My Vichy' link in the top navigation of this page and a bubble will open. On the left side of the bubble, you will see a 'Forgot Password' link. Please enter your email address and we'll send your password by email. Just check your inbox to get your reminder.

Times change… so do your details!
Moving? New email address? Log into your Vichy account by clicking on the 'Register/Login to My Vichy' link in the top navigation of this page, log in and click the 'Edit Profile' link in the My Profile area. Fill in your new details, click confirm and we'll update our records.

What did I buy?
When you register for a Vichy account, you can access your previous purchases on www.vichyusa.com using My Orders and check out the details of the products you bought in each order.
To re-order the same products, just click on Add to Bag and continue to checkout.

If you don't want to receive any more emails from Vichy with details of our exclusive offers and selected promotions, log into your account and click the 'Edit Profile' link in the My Profile area.

Vichy is committed to upholding the highest standards of safety for all the products it makes and sells. We adhere to the most rigorous standards for product safety, so that our customers can purchase and use our products with complete confidence. We want you to know that:
Vichy is in full compliance with FDA regulations as well as the European Union 7th Amendment Cosmetic Directive and the requirements for safety in all of the countries in which our products are sold.
Each and every ingredient used in our products has been thoroughly reviewed and tested by our internal safety team made up of toxicologists, clinicians, pharmacists and physicians.
Every product formula that Vichy manufactures is screened and tested for safety before it is marketed to consumers. Vichy confidently and proudly stands behind each and every product that we sell, and we pledge that we will always uphold the highest standards of safety for our customers around the world.
If you would like additional information about the safety of cosmetics, please contact www.cosmeticsinfo.org.

Vichy's global team of skincare experts have created cutting edge skin analyses around three areas of skin concerns: acne, aging and hydration. After answering questions that allow us to better understand your skin's unique needs, a results page will share skincare tips and a recommended product routine. .Click here to go to the Skin Analysis main page and take a skin anaysis.