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Information on this page has been organized into the categories below. To view the information in any category, click the category name or the arrow at the right.

Where is my order? Can I track my order?
When your order ships, you will receive a shipping confirmation email that includes a tracking number. You will be able to click on the tracking number and see where your order is in transit. If you are a Vichy Member, you can also log into your account and access the My Order History section to see the status of your order.
What are your shipping methods and rates?
Vichyusa.com ships via USPS and UPS to US addresses only. UPS Express shipping does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes. Orders shipping to Alaska, Hawaii or a U.S. Territory must be shipped by our Premium shipping option.
Standard Shipping
1. USPS Ground (7-10 days)
$5.50 shipping cost for orders under $100
$1 additional for each $100 after that

2. UPS - Next, Express and Premium Shipping
Next Day - add an additional $15.00 to the UPS Ground shipping cost (1-2 business days)
Express (2nd Day) cost is $15.00 flat rate, regardless of $ amount of order (2-3 business days)
Premium (3rd Day) cost is $10.00 flat rate, regardless of $ amount of order (3-4 business days)

Please add 1-2 business days of processing time to the shipping times above.
Please note, due to UPS shipping regulations all sizes of the following products are required to ship by ground within the United States. Additionally, these products cannot ship to Puerto Rico or the U.S. Virgin Islands. If priority shipping is selected upon checkout, all other products will ship as selected and this product will ship separately via ground at no extra charge.
What is my password to log into my Vichy account?
To have your password emailed to you, click on the Register/Login to My Vichy link at the top of this page and you will see a 'Forgot Password?' link. Click on that link and enter your email address. Your password will be sent shortly.
Where can I get special offers and promotional codes?
By signing up to get email from Vichy, you will be the first to know about special offers and promotions. Promotions are often offered exclusively to email members and it is not possible to obtain promotional codes by emailing or calling Customer Service.
Is my favorite Vichy product from outside the United States available here?
Vichy offers different products around the world and does not offer all products in the United States. For example, Vichy hair care and men's products are not available in the US. Vichyusa.com carries all products available in the US so the best way to check to see if the product you are looking for is available is to search the site for it.
Where are Vichy products sold?
Vichy is distributed exclusively in select pharmacies and select drugstores worldwide. Within the US, Vichy is sold within Healthy Skincare Centers at select drugstores such as CVS, Duane Reade and Walgreens.
How do I return or exchange a product?
Full or partially used items can be returned in original packaging to receive a full refund. Products must be returned within 30 days from the date the order was received. Empty products can not be returned.

Simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package. Peel off the Return Label and adhere it to the return package. Returned packages must be returned prepaid, to the address on the return label.

Within 10 business days after receiving the return, refunds will be issued in the form of credit to the credit card holder.

Only items purchased on vichyusa.com may be returned to vichyusa.com. Items purchased in a Vichy retail store must be returned to their original point of purchase.

How do I find the product I am looking for?
There are several different ways to find products on Vichyusa.com, choose the way that works best for you:
  • Use top navigation:
    Face Care: By scrolling over the top navigation bucket labeled Face Care, a menu will drop down showing 3 main product areas - Category, Skin Concern and Collection. Each main area is divided into several specific areas that allow you to quickly find the type of product you are looking for. Click on any link to be brought to a page featuring that content.
    Sun Care: Simply click on this link to view all products available in this area..
    Body Care: Simply click on this link to view all products available in this area.
  • Search by Keyword:
    In the top right area of any page you will find a search field where you can type any product name or keyword to be brought to a custom page featuring your search results.
  • Use the homepage:
    All areas of the homepage are clickable and deliver you to a detailed page with more information about the area you clicked.
How do I place an order on the website?
To purchase products on Vichyusa.com, simply find the product you are looking for and click 'Add to Bag'. You will see a shopping bag pop up on the right side of your screen. Within the shopping bag pop up, you can add more products to your order or continue to checkout. If you click the 'Continue to Checkout' button, you will be brought to your Shopping Bag where you can see the details of your shopping bag before beginning checkout. You can choose to continue shopping or proceed to checkout.

Before checking out, you will be prompted to either log in to your existing Vichy account, register for a new account or checkout as a guest. After choosing one of these actions and completing the necessary steps, you will be prompted through 5 steps on checkout displayed on a single page. This allows you to double check the information you have entered without moving backwards.

After confirming the accuracy of all data, including your order summary and payment information, you will click 'Place Your Order' and your order will be processed. You will see an order confirmation page that includes an order confirmation number and the details of the order that was placed.

You will receive an order confirmation email as well as another email when your order ships

Shipping Methods and Rates
Vichyusa.com ships via USPS and UPS to US addresses only. UPS Express shipping does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes.

Standard Shipping
1. USPS Ground (7-10 days)
$5.50 shipping cost for orders under $100
$1 additional for each $100 after that ($6.50 for orders $100 - $200, etc.)

2. UPS - Next Day, Express and Premium Shipping
Next Day - add an additional $15.00 to the UPS Ground shipping cost (1-2 business days)
Express (2nd Day) cost is $15.00 flat rate, regardless of $ amount of order (2-3 business days)
Premium (3rd Day) cost is $10.00 flat rate, regardless of $ amount of order (3-4 business days)

Hazardous materials
Please note that due to Federal Air Safety regulations, we cannot ship orders containing Hazardous Materials to any of the following destinations: Alaska, Hawaii or U.S. Territories. Thank you for understanding.

The following Vichy product(s) contain Hazardous Materials:
- Thermal Spa Water
Shipping to APO/FPO, PO Boxes and U.S. Territories
Vichy USA can only ship to destinations in the US (including Alaska, Hawaii, Virgin Islands and US Territories). Standard USPS ground shipping only to PO Boxes.

APO orders will be shipped via US Postal Service. Standard shipping charges will apply.
Tracking Your Order
To track your order, please use the tracking number included in your shipping confirmation email.
This tracking number can also be accessed via the My Order History section for My Vichy members.

If you have questions about your order, please call us at 1-877-37-VICHY or email us and we will be happy to assist you.
Problems with an Order
Any problems? Just contact us directly by email or call us on 1-877-37-VICHY

Privacy Policy
Thank you for visiting the Vichy website. We appreciate the importance of your trust and have set forth this Privacy Policy and Cookie Notice to explain how we ( "we", "us", or "our") collect, protect, share and use your information as part of our technology platforms, including, without limitation, our company websites, web pages, sponsored social media platforms, mobile sites and mobile apps (the "Sites").

Your use of the Sites constitutes your acceptance of this Privacy and Cookie Notice and consent to the practices described.
Information Collected
You may visit and browse the Sites without providing personally identifiable information about yourself. However, this may limit your ability to receive certain features, products or services from Us.

Information You Provide - We may collect Personal Information (information that can be used to identify you as an individual) such as your name, email, telephone number, home address, demographic information (such as zip code, age), or payment information (such as account or credit card number) when you make a purchase. The types of Personal Information we collect may vary depending on your use of the features of the Sites. If you register at the Sites, enter a promotion, opt-in to receive emails or other offers or communications, we collect and store the information provided. We may also ask you to provide other information, such as demographic information, such as gender, age or about your product preferences and interests.

You may also be able to register and log in to the Site using a social media account, including your Facebook account. When you use a social media account to log into the Site, you may also be able to use certain social features on the Site. For Facebook log in, Facebook will ask your permission to share certain information from your Facebook account with the Site. This may include your first name, last name, gender, profile picture, list of friends, a link to your Facebook profile, likes, and other data that is part of your or your friends' Facebook profile(s). This information is collected by Facebook and is provided to us under the terms of Facebook's privacy policy. You can control the information that we receive from Facebook using the privacy settings in your Facebook account.

Information We Collect Automatically

Mobile Apps: Some of our mobile apps include opt-in, geo-location services that provide location-based services, such as store locators, local weather, promotional offers and other personalized content. Some of our mobile apps include opt-in "push notifications." Most mobile devices allow you to turn off location services or push notifications. If you consent to location services, we will collect information about the Wi-fi routers closest to you and the cell IDs of the towers closest to you to provide the requested location-based service, not to identify you.

Site Usage Information: L'Oreal and its third-party service providers may also use a variety of technologies that passively or automatically collect information about how the Sites are accessed and used ("Usage Information"), including your browser type, device type, operating system, application version, the pages served to you, the time you browse, preceding page views, and your use of features or applications on the Sites. This statistical data helps us understand what is interesting and relevant to users of the Sites so we can best tailor our content.

Device Identifiers: Vichy also automatically collects an IP address or other unique identifier information ("Device Identifier") for the computer, mobile device, technology or other device (collectively, “Device”) you use to access the Sites. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users' web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use.

Cookies: Like many Web sites, we use "Cookies," which are data files placed on a Device when it is used to visit the Sites to facilitate site navigation and to personalize your experience, including tailoring advertisements. Cookies may also be used to associate you with social networking sites like Facebook and Twitter and, if you so choose, enable interaction between your activities on the Sites and your activities on such social networking sites. We also use cookies for "Refer a friend" programs or reward offers that you may participate in. We use cookies to track the account sending the referral and to track whether the "friend" registers or makes a purchase so that the referrer can receive its reward or offer. We, or our vendors, may place cookies or similar files on your Device for security purposes, to facilitate site navigation and to personalize your experience while visiting our Sites (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location, or demographic information).

If you would prefer not to accept cookies, you can change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically not accept any cookies. However, please be aware that some features and services on our Sites may not work properly because we may not be able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.

Pixel Tags or Web Beacons: We also use web beacons or pixel tags, which are transparent graphic images placed on a web page or in an email and indicate that a page or email has been viewed or tell your browser to get content from another server. These may provide confirmation to us when you open an email from us.
Information From Third Parties
We may receive information about you from third parties that feature our products or promotional offers if you opt-in to receive information from us. You may also choose to participate in a third party application or social media site through which you allow us to collect (or the third party to share) information about you, including Usage Information and Personal Information.

We may also receive information about you from outside records from third parties, such as marketing related or demographic information to enhance our ability to tailor our content, products and services that we believe may be of interest to you. We may supplement the information we collect about you through the Sites with such information from third parties in order to enhance our ability to serve you, to tailor our content to you and/or to offer you opportunities to purchase products or services that we believe may be of interest to you. If we combine such data with information we collect through the Sites, such information is subject to this Privacy Policy and Cookie Notice unless we have disclosed otherwise.
Use And Sharing Of Information
Vichy uses the information we collect about you for a variety of business purposes, including:

  • responding to your questions and requests;
  • providing you with access to certain areas and features of the Sites;
  • verifying your identity;
  • full-filling product purchases;
  • communicating with you about your account and activities on the Sites
  • sending notice of changes to any Vichy policy;
  • tailoring content, advertisements, and offers we provide you;
  • improving the Sites and for internal business purposes;
  • allowing you to log in with a social media account and share activities on your social media pages, such as Facebook
  • processing applications and transactions.


Except as provided in this Privacy Policy and Cookie Notice, we will not provide any of your Personal Information to any third parties without your specific consent. We may share non-Personal Information, such as aggregate user statistics, demographic information, and Usage Information with third parties. We may also share your information as disclosed at the time you provide your information, as set forth in this Privacy Policy and Cookie Notice and in the following circumstances:

Third Parties Providing Services On Our Behalf. We may share your Personal Information with third parties that perform functions on our behalf (or on behalf of our partners) such as service providers that host or operate our Sites, analyze data, process transactions and payments, fulfill orders or provide customer service; advertisers; sponsors or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance. Your Personal Information may also be used by us or shared with our subsidiaries, affiliates, sponsors, partners, advertisers or other third parties to provide you with product information and promotional and other offers to help maintain and operate the Sites or for other reasons related to the operation of our business, including but not limited to the fulfillment of purchases, promotional offers, and administering contests.

Your Agreement To Have Your Personal Information Shared. While on the Vichy Site, you may have the opportunity to opt-in to receive information and/or marketing offers from someone else, or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook or Twitter. If you agree to have your Personal Information shared with a third party, your Personal Information will be disclosed to the third party will be subject to the privacy policy and business practices of that third party.

If you connect your Facebook account to your Vichy account, we will make available and/or share your Facebook user name and your Facebook profile picture to other users of Vichy. Users may be able to view your profile and shopping activity on the Vichy and your activities may be automatically shared to both your friends on Facebook and with your Facebook friends on the Sites. We will disclose your personal information when you have elected to share your activity to Facebook. Information shared to Facebook will be connected with the Facebook account you log in with. Facebook's use of such information and any information it collects from your use of or on its service is governed by Facebook's privacy policy and our use of information is governed by this Privacy Policy. You understand and agree that you need to consult both privacy policies to amend or delete personal information which has been provided to Facebook. If you do not wish for such use of data to take place, you should not agree to share your shopping activity to Facebook and/or adjust your settings to deactivate such sharing. You understand information no longer shared on Facebook may continue to be publicly available to other uses of this Site.

Business Transfers. We may share your Personal Information with other entities and our affiliates in the family of companies controlled by L'Oreal USA, Inc. for internal reasons, primarily for business and operational purposes. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the Sites, Personal Information, Usage Information, and any other information that we have collected about the users of the Sites may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

Legal Disclosure. Vichy may transfer and disclose information, including your Personal Information, Usage Information and Device Identifier, (including IP address), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Sites or the public.
Your Privacy Rights, Choice And Access
You may direct us not to share your Personal Information with third parties, not to use your Personal Information to provide you with information or offers, or not to send you newsletters, e-mails or other communications by: (i) modifying your registered user information on the Sites; (ii) sending us an e-mail here; or (iii) following the removal instructions in the communication that you receive.

If you wish to modify, verify, correct, delete, or update any of your Personal Information collected through the Sites, you may edit your profile preferences or contact us at the above address or e-mail. In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Sites. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

We will retain your information (including geo-location data) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us here. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.
Advertising/Targeted Advertising; How To Opt-Out
Vichy licenses technology to serve advertisements on its own Sites and within its content as that content is served across the Internet. In addition, Vichy may use third party network advertisers to serve advertisements and third party analytics vendors to evaluate and provide us with information about the use of the Sites and viewing of our content. We do not share Personal Information with these third parties, but ad network providers, the advertisers, the sponsors, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your Device and they may otherwise collect or have access to information about you, including Usage Information. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both the Sites and other web sites. We may use a variety of companies to serve advertisements.

If you prefer to not receive targeted advertising, you can opt out of certain network advertising programs through the Network Advertising Initiative (NAI) Opt-Out Page: http://www.networkadvertising.org/managing/opt_out.asp. Please note that even if you choose to remove your information (opt out), you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.
Children
The Sites are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian's consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
Security Of Your Information
Vichy maintains reasonable safeguards to protect Personal Information against loss, unauthorized use, disclosure or destruction and when transferring information for processing. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information to you transmit to us. Vichy restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. We also require that third parties providing services on our behalf protect Personal Information and not use it for purposes other than providing assistance to Vichy.
Other Sites
The Sites may contain links to third party sites that are not owned or operated by Vichy or our parent company, L'Oreal USA, Inc. This includes links from advertisers, sponsors and/or partners that may use our logo(s) as part of a co-branding or co-marketing agreement. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services or privacy policies or practices. These other sites may send their own cookies or other tracking devices to your Device, they may independently collect data or solicit Personal Information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of our Sites (including those linked to through an email or social networking page). The Sites may make available chat rooms, forums, message boards, and news groups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy Policy and Cookie Notice.
Consent To Processing Of Information
The Sites are governed by and operated in, and in accordance with the laws of, the United States, and are intended for the enjoyment of residents of the United States. Country or region specific web sites are available for our brands and products around the world. L’Oreal USA makes no representation that the Sites are governed by or operated in accordance with the laws of any other nation. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Sites, or providing us with any information, you (a) acknowledge that the Sites are subject to the laws of the United States, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.
Changes And Policy Updates
Please note, we may change information on the Sites and/or this Privacy Policy and Cookie Notice, at any time without prior notice to you, and any changes will be effective immediately upon the posting of the revised Privacy Policy and Cookie Notice on the Sites. We will use your Personal Information in a manner consistent with the Privacy Policy and Cookie Notice in effect at the time you submitted the information, unless you consent to the new or revised policy. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions or concerns regarding this Privacy Policy and Cookie Notice, please contact us at:

Attn:  Vichy Customer Care
PO Box 2007
Westfield NJ 07091

Re: Vichyusa.com Privacy Policy and Cookie Notice
Telephone: 877-378-4249

Or send us an e-mail with your request here.

UPDATED AS OF: October 16, 2013

Member Benefits
Registering for a My Vichy account offers a vast range of benefits. As My Vichy member you can:
  • Enjoy free standard shipping on orders over $25
  • Sign up for email and receive special member promotions
  • View order history to track orders and easily re-purchase
  • Save favorite products to your account
  • Save your shipping address for quicker checkout
How to Register for a Vichy Account
Just enter your details in the required fields on the Registration page, confirm, and that's it! Why not join now and start enjoying the benefits right away?
Forgot Your Password
Forgot your password?
Click on the 'Register/Login to My Vichy' link in the top navigation of this page and a bubble will open. On the left side of the bubble, you will see a 'Forgot Password' link. Please enter your email address and we'll send your password by email. Just check your inbox to get your reminder.
Edit My Account
Times change… so do your details!
Moving? New email address? Log into your Vichy account by clicking on the 'Register/Login to My Vichy' link in the top navigation of this page, log in and click the 'Edit Profile' link in the My Profile area. Fill in your new details, click confirm and we'll update our records.
My Order History
What did I buy?
When you register for a Vichy account, you can access your previous purchases on www.vichyusa.com using My Orders and check out the details of the products you bought in each order.
To re-order the same products, just click on Add to Bag and continue to checkout.
Unsubscribe from Emails
If you don't want to receive any more emails from Vichy with details of our exclusive offers and selected promotions, log into your account and click the 'Edit Profile' link in the My Profile area.

Vichy's Commitment to Product Safety
Vichy is committed to upholding the highest standards of safety for all the products it makes and sells. We adhere to the most rigorous standards for product safety, so that our customers can purchase and use our products with complete confidence. We want you to know that:
Vichy is in full compliance with FDA regulations as well as the European Union 7th Amendment Cosmetic Directive and the requirements for safety in all of the countries in which our products are sold.
Each and every ingredient used in our products has been thoroughly reviewed and tested by our internal safety team made up of toxicologists, clinicians, pharmacists and physicians.
Every product formula that Vichy manufactures is screened and tested for safety before it is marketed to consumers. Vichy confidently and proudly stands behind each and every product that we sell, and we pledge that we will always uphold the highest standards of safety for our customers around the world.
If you would like additional information about the safety of cosmetics, please contact www.cosmeticsinfo.org.

Where are the Skin Analysis that help me determine what products are suitable for me?
Our global team of skincare experts are working to create cutting edge skin analysis that will soon appear on our site. Three analysis are being developed to address the skin concerns of acne, aging and hydration. We thank you for your patience while we complete the development of these analysis and encourage you to sign up for email to be informed as soon as they are available.
customer service
If you cannot find answers to your questions, please feel free to email or call us.
Call us 1-877-37-VICHY
2014 Vichy Laboratoires