Customer Service

Shipping and Delivery ships via UPS to United States addresses only. UPS Express shipping does not deliver on weekends and is not available for orders being shipped to APO/FPO & P.O. boxes.

APO/FPO & P.O. box orders will ship USPS Smartpost Ground. Orders to Alaska, Hawaii, Guam, Puerto Rico or U.S. Territories must ship via UPS WorldShip.


Vichy will be closed November 27th and November 28th in celebration of Thanksgiving Day. All orders received Wednesday, November 26th through Sunday, November 30th will be shipped by Tuesday, December 2nd. All emails and phone calls will be returned in order of submission starting Monday, December 1st.


1. Standard Shipping
  • UPS Ground or USPS Smartpost for APO/FPO & P.O. boxes (7-10 days)
  • $5.50 shipping cost for orders under $100
  • $1 additional for each $100 after that ($6.50 for orders $100 - $200, etc.)

2. UPS Next Day, Express and Premium Shipping
  • Next Day: Add additional $15.00 to UPS Ground shipping cost (1-2 business days)
  • Express (2nd Day): $15.00 flat rate, regardless of $ amount (2-3 business days)
  • Premium (3rd Day): $10.00 flat rate, regardless of $ amount (3-4 business days)

Hazardous Materials

Please note that due to Federal Air Safety regulations, orders containing Hazardous Materials ship via UPS Ground.

Orders shipping to any of the following destinations: Alaska, Hawaii, Guam, Puerto Rico or U.S. Territories must ship via Worldship for a flat rate of $25.00. Thank you for understanding.

The following Vichy product(s) contain Hazardous Materials:
  • Thermal Spa Water (150g & 50g)
  • LiftActiv Retinol HA Night
  • Normaderm Purifying Pore Tightening Toner
  • Capital Soleil SPF 50 Mousse
  • Capital Soleil SPF 50

Shipping to APO/FPO, PO Boxes and U.S. Territories

Vichy USA can only ship Standard USPS Smartpost Ground to destinations in the US (including Alaska, Hawaii, Virgin Islands and US Territories). Standard shipping charges will apply.

Tracking Your Order

To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section in My Account for registered members. If you have questions about your order, please call 1-877-37-VICHY or email customer service and we will be happy to assist you.

Problems with an Order

Any problems? Just contact us directly by email or call us at 1-877-37-VICHY