Customer Service

Ordering on Vichy USA

There are several different ways to find products on, choose the way that works best for you.

1. Use top navigation:

  • Our Products: By scrolling over the top navigation bucket labeled Our Products, a menu will drop down showing 3 main product areas - Category, Skin Concern and Collection. Each main area is divided into several specific areas that allow you to quickly find the type of product you are looking for. Click on any link to be brought to a page featuring that content.

  • 2. Search by Keyword:

    • In the top right area of any page you will find a search field where you can type any product name or keyword to be brought to a custom page featuring your search results.

    3. Use the homepage:

    • All areas of the homepage are clickable and deliver you to a detailed page with more information about the area you clicked.

    4. How do I place an order on the website?

    • To purchase products on, simply find the product you are looking for and click "Add to Bag". You will see a shopping bag pop up on the right side of your screen. Within the shopping bag pop up, you can add more products to your order or continue to checkout. If you click the "Continue to Checkout" button, you will be brought to your Shopping Bag where you can see the details of your shopping bag before beginning checkout. You can choose to continue shopping or proceed to checkout.
    • Before checking out, you will be prompted to either log in to your existing Vichy account, register for a new account or checkout as a guest. After choosing one of these actions and completing the necessary steps, you will be prompted through 5 steps on checkout displayed on a single page. This allows you to double check the information you have entered without moving backwards.
    • After confirming the accuracy of all data, including your order summary and payment information, you will click "Place Your Order" and your order will be processed. You will see an order confirmation page that includes an order confirmation number and the details of the order that was placed.
    • You will receive an order confirmation email as well as shipping confirmation email with tracking information once your order ships.