Afterpay
Answers to Common Questions
As of May 19th, 2026, we will no longer be selling Vichy products directly through our website. Orders placed before May 19th will still be fulfilled. This change will allow us to focus on bringing you in-depth product education to help with your unique skin and hair care concerns.
Important Notice as of May 19th, 2026: As of May 19th, 2026, we will no longer be selling Vichy products directly through our website. Orders placed before May 19th will still be fulfilled. This change will allow us to focus on bringing you in-depth product education to help with your unique skin and hair care concerns.
Yes. Any order successfully placed and confirmed before the site transition on May 19 will be processed and delivered according to our standard shipping timeframes.
The transition does not affect your existing agreement with Afterpay. Your payment schedule will continue as originally planned.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Check out the Afterpay Payments FAQs.
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Learn more about our shipping policy here.
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected].
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay's Privacy Policy which can be found at https://www.afterpay.com/privacy-policy.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected].
