Replenish and Save
Answers to Common Questions
WHAT IS REPLENISH & SAVE?
Replenish & Save is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based upon your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products, and we'll take it from there. You will receive 10% off every order and 15% off your 3rd order.
You always have complete control over your Replenish & Save orders and we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting My Replenish & Save located within your account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.
HOW DO I JOIN REPLENISH & SAVE?
Joining Replenish & Save is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To get started, simply select the Replenish & Save option for your desired product, select your preferred shipment frequency and then check out as normal.
WHAT WILL HAPPEN AFTER I JOIN REPLENISH & SAVE?
After you join Replenish & Save, you will receive an email confirming your Replenish & Save order. This email will include a link to access the My Replenish & Save section in your account where you can manage your future orders, Replenish & Save items and account information.
We will place your Replenish & Save orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each Replenish & Save order. You will also receive email notifications regarding other important information related to your Replenish & Save account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and confirmation when an order is placed successfully.
HOW DO I MAKE CHANGES TO MY REPLENISH & SAVE ORDER?
Once you’ve joined, Replenish & Save is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a Replenish & Save order by visiting the My Replenish & Save section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.
Change an order date: To change your next order date, please visit the My Replenish & Save section within your account and click the Change Date button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire Replenish & Save order.
Skip a delivery: To skip a Replenish & Save order, please visit the My Replenish & Save section within your account and click the Skip Order button to the right of the upcoming order date to skip the entire order.
Change shipment frequency: To modify the delivery frequency for a Replenish & Save item, please visit the My Replenish & Save section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to “every”. To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu.
Send an order now: To send a Replenish & Save order now, please visit the My Replenish & Save section within your account and click the Send Now button to the right of the upcoming order date to send the entire order.
Cancel or Pause Replenish & Save item: To cancel a Replenish & Save item, please visit the My Replenish & Save section within your account and click the “Cancel Subscription” link to the right of the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for cancelling. Once you’ve selected a cancel reason and clicked the Stop Replenish & Save button, your replenishment will be cancelled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.
HOW DO I MAKE CHANGES TO MY REPLENISH & SAVE ACCOUNT INFORMATION?
To review or modify your Replenish & Save account information, visit My Replenish & Save located within your account.
To change your shipping address for an order, click the Edit link located directly below the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account. This address will apply to all Replenish & Save and future orders unless otherwise noted.
To change your billing address for an order, click the Edit link located directly below the current billing information. This will open a new page where you can add new payment information. This billing information will apply to all Replenish & Save and future orders.
Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.
HOW DO I VIEW MY FUTURE DELIVERIES?
Your very next scheduled orders will be listed in the My Replenish & Save section of My Account.
HOW DO I COMBINE ITEMS TO BE IN THE SAME ORDER?
Replenish & Save items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Replenish & Save item and want the items to ship in the same order, simply visit My Replenish & Save section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.
CAN I ADD ITEMS TO MY NEXT ORDER WITH AN EXISTING REPLENISH & SAVE ORDER?
Yes! To do so, you must be logged into your account. Visit the item’s page you wish to add to your order and find the “Add this to my order on:” button. When you click this button, you will have the option to add the item as one time only or as a Replenish & Save item.
WHAT TYPES OF PAYMENT ARE ACCEPTED FOR REPLENISH & SAVE?
All Replenish & Save orders require a credit or debit card payment. Alternative payment forms, such as PayPal, cannot be accepted.