FAQs
Answers to Common Questions
Information on this page has been organized into the categories below. To view the information in any category, click the category name or the arrow at the right.
If you are unable to find answers to your questions, please feel free to contact a Vichy Customer Service Representative at 1-877-378-4249 Mon-Fri, 9am through 7pm EST or contact us via email.
As of May 19th, 2026, we will no longer be selling Vichy products directly through our website. Orders placed before May 19th will still be fulfilled. This change will allow us to focus on bringing you in-depth product education to help with your unique skin and hair care concerns.
How to Purchase
While we no longer process transactions directly, our formulas are widely available at Amazon. Use our 'Find a Retailer' tool to locate a store near you.
Orders & Returns:
If you have any inquiries or concerns, please don't hesitate to contact us for assistance. You can call at: 1-877-378-4249 (Monday – Friday, 9am-7pm EST), or contact us through email or chat. Thank you for your patience as we work to get back up to speed as soon as possible.
Vichyusa.com is now a non-transactional site. We have shifted our focus to providing you with the most advanced skin analysis tools, hair care education and ingredients science. To purchase, click the 'Where to Buy' button on any product page.
To reset your password, visit the Account page here and click on “Forgot Your Password?”. You will be able to provide your email address and we will send an email containing a link to reset your password.
Vichy offers different products around the world and does not offer all products in the United States.
Vichy is available in stores and online nationwide. You can shop online at Amazon.com, Ulta.com, CVS.com,Walgreens.com & more. You can view our full list of authorized retailers here or use our store locator to find a retail partner near you to shop in store.
Vichy does not test any of its products or any of its ingredients on animals, anywhere in the world nor does Vichy delegate this task to others. The only possible exception is if regulatory authorities required it for safety or regulatory purposes. To learn more about animal testing please click here.
