Answers to Common Questions
INFORMATION ON THIS PAGE
Information on this page has been organized into the categories below. To view the information in any category, click the category name or the arrow at the right.
If you are unable to find answers to your questions, please feel free to contact a Vichy Customer Service Representative at 1-877-378-4249 Mon-Fri, 9am through 7pm EST or contact us via email.
WHERE IS MY ORDER? CAN I TRACK MY ORDER?
When your order ships, you will receive a shipping confirmation email that includes a tracking number. You will be able to click on the tracking number and see where your order is in transit. If you are a registered member, you can also log into your account and access the "Order History" section to see the status of your order. If you'd like to locate your order without logging in, click on the Check Your Order Status link below: Check Your Order Status
WHAT ARE VICHY'S SHIPPING METHODS AND RATES?
Vichy USA ships via UPS to US addresses only. We do not accept international credit cards or international shipping and billing addresses (including Canada). We apologize for the inconvenience. Orders shipping to Alaska, Hawaii, or any U.S. Territory must be shipped via 2nd Day Air for a flat fee of $15. At this time, Vichy does not ship to APO/FPO, P.O. Boxes. Orders containing Hazardous Materials ship via UPS Ground and cannot ship to Hawaii, Alaska, APO/FPO or P.O. boxes.
Standard US Ground Shipping UPS (7-10 days) Orders under $50 = $6.00 shipping cost Orders between $50 and $150 = $7.00 shipping cost Orders over $150 = $8.00 shipping cost
UPS - Next, Express and Premium Shipping Next Day Air (contiguous US) = $25 flat rate (1-2 business days) 2nd Day Air (contiguous US) = $15 flat rate (2-3 business days)
Please note, due to UPS shipping regulations all hazmat products are required to ship by ground within the United States. Additionally, orders shipping to any of the following destinations: Alaska, Hawaii, Guam, Puerto Rico or any U.S. Territory must ship via 2nd Day for a flat rate of $15.
The following Vichy product(s) contain Hazardous Materials:
- LiftActiv Retinol Treatment
- Capital Soleil Ultra Light Sunscreen SPF 50
- Vichy Homme Shaving Foam
- Vichy Volcanic Water (50g & 150g)
HOW CAN I RESET MY PASSWORD?
To reset your password, visit the Account page here and click on “Forgot Your Password?”. You will be able to provide your email address and we will send an email containing a link to reset your password.
WHERE CAN I GET SPECIAL OFFERS AND PROMOTIONAL CODES?
By signing up to receive email from Vichy, you will be the first to know about special offers and promotions. Promotions are often offered exclusively to email members and it is not possible to obtain promotional codes by emailing or calling Customer Service.
ARE INTERNATIONAL VICHY PRODUCTS AVAILABLE IN THE US?
Vichy offers different products around the world and does not offer all products in the United States. For example, Vichy hair care is not currently available in the US.
WHERE ARE VICHY PRODUCTS SOLD?
Vichy is distributed exclusively in select pharmacies and drugstores worldwide. Within the US, Vichy is sold at select retailers such as Ulta, CVS and Walgreens.
WHAT IS YOUR RETURN POLICY?
To return an item(s), please call 1-877-378-4249 and our customer service representatives will help process your return for orders within 30 days of purchase date. When you return your purchase to Vichyusa.com within 30 days of purchase date, you will receive a full refund to your original method of payment for the price of the item(s). We ask that you allow up to 30 days for the credit process once your return has been received. Only items purchased on Vichyusa.com can be returned to Vichyusa.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.
Vichy does not test any of its products or any of its ingredients on animals, anywhere in the world nor does Vichy delegate this task to others. The only possible exception is if regulatory authorities required it for safety or regulatory purposes. To learn more about animal testing please click here.