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Questions & Concerns

For U.S. consumers only:

We value your feedback and thank you for taking the time to share your thoughts about the site. To contact us by email please fill in the required fields below.

For specific questions or concerns you may also call us at 1-877-378-4249, Monday – Friday, 9am – 7pm EST

Order Status:
If you'd like to locate your order, click on the Check Your Order Status link below:
Check Your Order Status

Standard Shipping and ShopRunner:
Due to COVID-19 safety measures to protect our shipping employees at this time, orders may take longer to process and shipping times may increase to 3 – 5 business days.

At L’Oreal, we care about your privacy. If you have questions or concerns about how we use your information, you may review U.S. Privacy Policy here.

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