Payments and Ordering
As of May 19th, 2026, we will no longer be selling Vichy products directly through our website. Orders placed before May 19th will still be fulfilled. This change will allow us to focus on bringing you in-depth product education to help with your unique skin and hair care concerns.
How to Purchase: While we no longer process transactions directly, our formulas are widely available at Amazon. Use our 'Find a retailer' tool to locate a store near you.
Orders & Returns: If you have any inquiries or concerns, please don't hesitate to contact us for assistance. You can call at: 1-877-378-4249 (Monday – Friday, 9am-7pm EST), or contact us through email or chat. Thank you for your patience as we work to get back up to speed as soon as possible.
Vichyusa.com is now a non-transactional site. We have shifted our focus to providing you with the most advanced skin analysis tools, hair care education and ingredients science. To purchase, click the 'Where to Buy' button on any product page.
We've made it easy to find and purchase Vichy products from your preferred retailers by visiting our 'Find a Retailer' feature.
Yes. You can log in to view past order history and profile information. New orders, however, must be placed through our retail partners like Amazon. Use our 'Find a Retailer' tool to locate a store near you.
You may still return it within 30 days of purchase with your original receipt. Simply click here to initiate a return and generate a complimentary pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the return packing slip included with your return shipping label with any return. Please call our customer care team at 1-877-378-4249 for any inquiries.
