Shipping and Returns
Vichyusa.com ships via UPS to United States addresses only. Please note that UPS does not deliver on weekends.
Orders to Alaska, Hawaii, Puerto Rico or U.S. Territories must ship via UPS 2nd Day Air for a fee of $15.
SHIPPING METHODS:
Standard US Ground Shipping
- UPS = $8.00 flat rate (3-5 business days)
UPS - Next, Express and Premium Shipping
- Next Day Air (contiguous US) = $25 flat rate (1-2 business days)
- 2nd Day Air (contiguous US) = $15 flat rate (2-3 business days)
Please note, due to UPS shipping regulations all hazmat products are required to ship by ground within the United States. Additionally, orders shipping to any of the following destinations: Alaska, Hawaii, Guam, Puerto Rico or any U.S. Territory must ship via 2nd Day for a flat rate of $15.00.
The following Vichy products are considered hazmat products:
- LiftActiv Retinol Treatment
- Capital Soleil Ultra Light Sunscreen SPF 50
- Vichy Homme Shaving Foam
- Vichy Volcanic Water (50g & 150g)
TRACKING YOUR ORDER:
To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section in My Account for registered members. If you'd like to locate your order without logging in, click on the Check Your Order Status
If you have questions about your order, please call 1-877-378-4249, Monday – Friday, 9am – 7pm EST and we will be happy to assist you.
RETURN POLICY:
If you are not completely satisfied with your order, we accept returns of any Vichy purchase within 30 days of the transaction. Simply click here to initiate a return and generate a complimentary pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the return packing slip included with your return shipping label with any return. Please call our customer care team at 1-877-378-4249 for any inquiries.
Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. Order credit will be issued to the original payment method and you will be notified by email.
If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.
If you purchase Vichy products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any Vichy products, please call us at 1-877-378-4249; it would be our pleasure to assist you.
1-877-378-4249, Monday – Friday, 9am – 7pm EST
SELF-SERVICE CANCEL:
Once you submit your order on Vichy, you can cancel your order within 30 minutes by visiting your account's order history section. For orders that are past the cancellation window, you can find additional details on how to return by visiting shipping and returns at Vichy. If you have any questions or concerns, please contact us with your name and order number, and a customer care representative will respond to you as soon as possible.
