Shipping and Returns
Vichyusa.com ships via UPS to United States addresses only. Please note that UPS does not deliver on weekends.
Orders to Alaska, Hawaii, Puerto Rico or U.S. Territories must ship via UPS 2nd Day Air for a fee of $15.
Standard Shipping and ShopRunner: Due to COVID-19 safety measures to protect our shipping employees at this time, orders may take longer to process and shipping times may increase to 3 – 5 business days.
Standard US Ground Shipping UPS (7-10 days) Orders under $50 = $6.00 shipping cost Orders between $50 and $150 = $7.00 shipping cost Orders over $150 = $8.00 shipping cost
UPS - Next, Express and Premium Shipping Next Day Air (contiguous US) = $25 flat rate (1-2 business days) 2nd Day Air (contiguous US) = $15 flat rate (2-3 business days)
Please note, due to UPS shipping regulations all hazmat products are required to ship by ground within the United States. Additionally, orders shipping to any of the following destinations: Alaska, Hawaii, Guam, Puerto Rico or any U.S. Territory must ship via 2nd Day for a flat rate of $15.00.
The following Vichy products are considered hazmat products:
- LiftActiv Retinol Treatment
- Capital Soleil Ultra Light Sunscreen SPF 50
- Vichy Homme Shaving Foam
- Vichy Volcanic Water (50g & 150g)
TRACKING YOUR ORDER:
To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section in My Account for registered members. If you'd like to locate your order without logging in, click on the Check Your Order Status HERE.
If you have questions about your order, please call 1-877-378-4249, Monday – Friday, 9am – 7pm EST and we will be happy to assist you.