Shipping and Returns
Vichyusa.com ships via UPS to United States addresses only. Please note that UPS does not deliver on weekends.
Orders to Alaska, Hawaii, Puerto Rico or U.S. Territories must ship via UPS 2nd Day Air for a fee of $15.
If you wish to receive your order by 12/24, please order by these dates for the respective shipping method:
Standard US Ground Shipping: Wednesday, 12/15
2nd Day Air (contiguous US): Monday, 12/20
Next Day Air (contiguous US): Tuesday, 12/21
Standard US Ground Shipping UPS (7-10 days) Orders under $50 = $6.00 shipping cost Orders between $50 and $150 = $7.00 shipping cost Orders over $150 = $8.00 shipping cost
UPS - Next, Express and Premium Shipping Next Day Air (contiguous US) = $25 flat rate (1-2 business days) 2nd Day Air (contiguous US) = $15 flat rate (2-3 business days)
Please note, due to UPS shipping regulations all hazmat products are required to ship by ground within the United States. Additionally, orders shipping to any of the following destinations: Alaska, Hawaii, Guam, Puerto Rico or any U.S. Territory must ship via 2nd Day for a flat rate of $15.00.
The following Vichy products are considered hazmat products:
- LiftActiv Retinol Treatment
- Capital Soleil Ultra Light Sunscreen SPF 50
- Vichy Homme Shaving Foam
- Vichy Volcanic Water (50g & 150g)
TRACKING YOUR ORDER:
To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section in My Account for registered members. If you'd like to locate your order without logging in, click on the Check Your Order Status HERE.
If you have questions about your order, please call 1-877-378-4249, Monday – Friday, 9am – 7pm EST and we will be happy to assist you.
WHAT IS YOUR RETURN POLICY?
To return an item(s), please call 1-877-378-4249 and our customer service representatives will help process your return for orders within 30 days of purchase date.
When you return your purchase to Vichyusa.com within 30 days of purchase date, you will receive a full refund to your original method of payment for the price of the item(s). We ask that you allow up to 30 days for the credit process once your return has been received.
Only items purchased on Vichyusa.com can be returned to Vichyusa.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.