Customer Service

Shipping and Delivery

Vichyusa.com ships via UPS to United States addresses only. Please note that UPS does not deliver on weekends.

APO/FPO & P.O. Box orders will ship FedEx Smartpost Ground. Orders to Alaska, Hawaii, Guam, Puerto Rico or U.S. Territories must ship via UPS WorldShip for a fee of $25.

HOLIDAY CLOSURE NOTICE:

Vichy Customer Care will be closed July 4th, July 5th, and July 6th due to Holiday Closure. All orders received on July 4th and July 5th will ship starting July 6th. All emails will be addressed in order of submission starting Monday, July 9th.

SHIPPING METHODS:

1. Standard Shipping
  • UPS Ground or FebEx Smartpost for APO/FPO & P.O. boxes (7-10 days)
  • $5.00 shipping cost for orders under $100
  • $1 additional for each $100 after that ($6.0 for orders $100 - $200, etc.)

2. UPS Next Day, Express and Premium Shipping
  • Next Day: $25.00 flat fee (1-2 business days)
  • 2nd Day Air: $15.00 flat rate (2-3 business days)
  • WorldShip 2nd Day Air: $25.00 flat fee (2-3 business days)

Hazardous Materials

Please note that due to Federal Air Safety regulations, orders containing Hazardous Materials ship via UPS Ground or WorldShip.

Orders shipping to any of the following destinations: Alaska, Hawaii, Guam, Puerto Rico or U.S. Territories must ship via Worldship for a flat rate of $25.00. Thank you for understanding.

The following Vichy product(s) contain Hazardous Materials:
  • Thermal Spa Water (150g & 50g)
  • LiftActiv Retinol HA Night
  • Normaderm Purifying Pore Tightening Toner
  • Capital Soleil SPF 50 Mousse
  • Capital Soleil SPF 50

Shipping to APO/FPO, P.O. Boxes


Vichy USA can only ship FedEx Smartpost Ground to destinations in the US. Standard shipping charges will apply.


Tracking Your Order


To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section in My Account for registered members. If you have questions about your order, please call 1-877-37-VICHY or email customer service and we will be happy to assist you.


Problems with an Order


Any problems? Just contact us directly by email or call us at 1-877-37-VICHY

Customer Service