Frequently Asked Questions
Information on this page has been organized into the categories below. To view the information in any category, click the category name or the arrow at the right.
If you are unable to find answers to your questions, please feel free to contact a Vichy Customer Service Representative at 1-877-378-4249 Mon-Fri, 9am through 5pm EST or contact us via email.Email Us Here
Where is my order? Can I track my order?
When your order ships, you will receive a shipping confirmation email that includes a tracking number. You will be able to click on the tracking number and see where your order is in transit. If you are a registered member, you can also log into your account and access the "Order History" section to see the status of your order.
What are your shipping methods and rates?
Vichy USA ships via UPS to US addresses only. We can not accept international shipping or billing addresses (including Canada). Orders shipping to Alaska, Hawaii, or any U.S. Territory must be shipped via WorldShip 2nd Day Air for a flat fee of $25. Orders shipping to APO/FPO & P.O. boxes must ship FedEx Smartpost Ground. Vichy is not able to ship to PO Boxes within a U.S. Territory. Orders containing Hazardous Materials ship via UPS Ground and cannot ship to APO/FPO or P.O. boxes.
Standard US Ground Shipping
UPS & FedEx Smartpost Ground (7-10 days)
$5.00 shipping cost for orders under $100
$1 additional for each $100 after that
UPS - Next, Express and Premium Shipping
Next Day Air (contiguous US) - flat rate of $25 (1-2 business days)
2nd Day Air (contiguous US) - $15 flat rate (2-3 business days)
WorldShip 2nd Day Air - $25 flat rate (2-3 business days)
Please note, due to UPS shipping regulations all hazmat products are required to ship by ground within the United States. Additionally, orders shipping to any of the following destinations: Alaska, Hawaii, Guam, Puerto Rico or any U.S. Territory must ship via Worldship 2nd Day for a flat rate of $25.00.
The following Vichy product(s) contain Hazardous Materials:
- Thermal Spa Water (150g & 50g)
- LiftActiv Retinol HA Night
- Normaderm Purifying Pore Tightening Toner
- Capital Soleil SPF 50 Mousse
- Capital Soleil SPF 50
To have your password emailed to you, click on the "Welcome, Sign In" go to "Personal Data" and you will see a 'Change Password' link. Click on that link and enter your new password.
Where can I get special offers and promotional codes?
By signing up to receive email from Vichy, you will be the first to know about special offers and promotions. Promotions are often offered exclusively to email members and it is not possible to obtain promotional codes by emailing or calling Customer Service.
Are international Vichy products available in the US?
Vichy offers different products around the world and does not offer all products in the United States. For example, Vichy hair care and men's products are not available in the US.
Where are Vichy products sold?
Vichy is distributed exclusively in select pharmacies and drugstores worldwide. Within the US, Vichy is sold at select retailers such as Ulta, CVS, Duane Reade and Walgreens.
How do I return or exchange a product?
Products must be returned within 30 days from the date the order was received. Empty products can not be returned.
Simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package. Peel off the Return Label and adhere it to the return package. Returned packages must be returned prepaid by the customer to the address on the return label.
Within 10 business days after receiving the return, refunds will be issued in the form of credit to the credit card holder.
Only items purchased on vichyusa.com may be returned to vichyusa.com. Items purchased in a Vichy retail store must be returned to their original point of purchase.